Support
The fastest way to report a post, request, user or app issue is from inside NearDoor.
Report inside the app
- Open the post, request, chat or profile.
- Tap report or block when available.
- Choose the reason and include clear details.
Account and login help
If phone OTP messages are delayed, check your phone number, wait a few minutes and try again. Network delays can happen depending on country, carrier and SMS provider availability.
Safety issues
If there is immediate danger, contact local emergency services first. NearDoor reports help us moderate the app, but they are not a substitute for emergency help.
Contact
Please use the in-app Report a problem feature when you can access your account. If you cannot access the app, use the Contact page.