Privacy Policy
NearDoor is built to show nearby posts, requests and messages based on the location area a user selects. We do not sell your private messages or post contents to advertisers.
1. Information we collect
- Account information such as phone number, Google login details, display name and profile details.
- Selected location information such as latitude, longitude, nearby area label and saved places.
- User content such as posts, asks/requests, optional images, messages, reports and seller verification submissions.
- Notification information such as alert preferences, device push tokens and notification delivery status.
- Technical information such as app version, device platform, crash or diagnostic information and basic security logs.
2. How we use information
- To show posts and requests inside the distance a user chooses.
- To let users post, ask, reply, reserve, chat, report, block and manage their account.
- To send phone OTP login messages and push notifications based on user preferences.
- To moderate posts, review seller verification requests, investigate reports and reduce scams.
- To maintain, secure and improve NearDoor.
3. Location
NearDoor uses location to power nearby discovery. Users can use GPS or manually move a map pin. NearDoor may store the selected latitude and longitude so the app can show relevant posts and requests. We recommend users select an approximate public area instead of an exact home address.
4. Photos and user content
Users may upload optional post images, ask images or seller proof photos. These images may be reviewed for safety and moderation. Users should not upload private documents, financial information or content they do not have permission to share.
5. Messages
NearDoor supports in-app messaging between users. Messages may be stored so conversations work across devices and may be reviewed if a user reports a safety issue or policy violation.
6. Service providers
NearDoor uses trusted service providers to operate the app, including Supabase for backend services, Firebase for push notifications, Twilio for phone OTP messages and map/location providers for map display and geocoding. We also use Google AdMob for mobile-app advertising as described below. Providers process information under their applicable terms and privacy policies.
7. Payments
NearDoor does not currently process payments inside the app. If users agree to buy, sell, rent or provide services, payment arrangements are handled outside NearDoor. Users should confirm items and services before paying.
8. Sharing and disclosure
We may share information when needed to run the app, comply with law, protect users, investigate abuse, or enforce our rules. Public posts and requests may be visible to nearby users according to app settings.
9. Data retention
We keep account and app activity information while an account is active or as needed for safety, legal, moderation and operational reasons. Users can request account deletion as described on the Delete Account page.
10. User choices
- Users can turn notification categories on or off.
- Users can change their selected location.
- Users can report or block other users.
- Users can request account deletion.
Advertising in the mobile app
NearDoor may show clearly labelled native advertisements in the Home and Community feeds on Android and iOS. These advertisements are provided by Google AdMob. This section describes mobile-app advertising; it does not mean that this website displays AdMob advertisements.
When advertising is enabled, the Google Mobile Ads SDK may collect and share your IP address (which can indicate an approximate location), device or app identifiers, app and advertisement interactions, and diagnostic and performance information. Google uses this information to deliver and measure advertisements, provide analytics, and prevent fraud and abuse.
NearDoor currently requests non-personalized advertisements. Non-personalized does not mean that no data is collected: identifiers and other information may still be processed for delivery, measurement, security and fraud prevention. NearDoor does not include your private messages, post contents, phone number, email address or precise selected map coordinates in its advertisement requests.
Advertising consent and your choices
Where required, Google’s User Messaging Platform presents a consent message before advertisement requests are permitted. You can accept, decline or manage the choices presented. Where available, open Settings > Ad privacy choices in NearDoor to review or change your choices. Declining consent does not prevent you from using NearDoor’s normal features; advertisements may be limited or unavailable.
You can also manage advertising identifiers and relevant permissions in your device settings. On iOS, access to the advertising identifier requires Apple’s tracking permission. This version of NearDoor does not request that permission. Device settings do not necessarily stop all advertising-related data processing.
Google’s processing and retention practices are described in the Google Privacy Policy and Google advertising information. For information about partner apps and sites, see How Google uses information from sites or apps that use its services.
11. Contact
For privacy questions, contact NearDoor support from the app or use the Contact page on this website.